TERMS & CONDITIONS

These Terms and Conditions apply to purchases made through littletickle.co.

By accessing our website or placing an order with LITTLETICKLE, you acknowledge that you have read, understood and agreed to the terms stated below.

LITTLETICKLE reserves the right to update these Terms and Conditions from time to time. Any changes will take effect once they are published on our website and will not affect orders that have already been confirmed, unless otherwise required by law or agreed with the customer.

If you have any questions, please contact our customer service team.


GENERAL

Our working days are Monday to Friday, excluding public holidays.

Payment verification and customer service enquiries will normally be attended to within 1–2 working days.

Orders will only be confirmed after payment has been successfully received and verified.

Once an order has been confirmed, changes or cancellations cannot be guaranteed. If you need to make a change, please contact our customer service team as soon as possible. Where the order has not yet been processed, our team will assist where reasonably possible.

Cancellation eligibility and reimbursement methods are subject to our Payment Policy and Exchange & Return Policy.


PAYMENT & ORDER CONFIRMATION

All payments are processed in Malaysian Ringgit (MYR).

Available payment methods will be displayed at checkout. Please refer to our Payment Policy for information regarding SenangPay, bank transfers and payment verification.

For bank transfers, payment and payment proof must be submitted within 24 hours of receiving the order confirmation email.

Orders for which payment proof has not been submitted within the required timeframe may be released, and the reserved items may be made available to other customers.

Payments and payment proof submitted within the required timeframe will remain pending while verification is in progress.


DELIVERY

Please ensure that your full name, contact number and complete delivery address are entered correctly when placing your order.

Incomplete or incorrect delivery information may result in delivery delays or the parcel being returned to us.

Our estimated order processing time is 1–2 working days after payment has been successfully verified.

Estimated delivery time after dispatch is:

  • West Malaysia: 1–3 working days
  • East Malaysia: 5–7 working days

Delivery times are estimates and may be affected by courier operations, peak periods, weather conditions or other circumstances beyond our reasonable control.

If a parcel is returned to us because of incomplete or incorrect delivery information, an additional delivery fee may apply before redelivery can be arranged.

Please refer to our Order & Delivery Policy for further information.


BACKORDERS

The estimated arrival period for each backorder item will be stated in the relevant product description.

Backorder arrival dates are estimates and cannot be guaranteed. Delays may occur due to circumstances that cannot reasonably be predicted or controlled, including production delays, shipping disruptions, fabric unavailability or insufficient stock.

By placing a backorder, customers acknowledge and accept that the estimated arrival date may change. We recommend placing a backorder only if you are comfortable with the expected waiting period and the possibility of unforeseen delays.

Backorder updates will be provided on the relevant product page or through our official communication channels. Individual emails may not be sent for routine backorder updates unless there is a significant change, cancellation or other matter requiring customer action.

If a closed backorder remains available for purchase, this means that additional units or order slots have become available.

Once a backorder has been confirmed, it cannot be cancelled due to a change in the estimated arrival date, production or shipping delays, or other unforeseen circumstances.

Such delays do not qualify the order for a refund to the original payment method or reimbursement in store credit.

If LITTLETICKLE determines that a backorder cannot be fulfilled and cancels the order, customers may choose either a refund to the original payment method or store credit, in accordance with our Payment Policy and applicable consumer protection laws.

Orders containing both in-stock and backorder items will normally be shipped together after all items have arrived.

If you would like to receive the in-stock items first, please select the split-shipment option at checkout where available. Additional delivery charges will apply.


DISCOUNT CODES

Discount codes must be entered and successfully applied before completing checkout.

Once an order has been confirmed, discount codes cannot be applied retrospectively. Refunds or price adjustments will not be provided for discount codes that were not entered at checkout.

Discount codes may have their own validity periods, minimum-spend requirements, product restrictions or other conditions. Any applicable conditions will be stated when the discount code is issued.


STORE CREDIT

Store credit is valid for lifetime and does not expire. It will remain available until the full balance has been redeemed.

Store credit is linked to the customer account to which it was issued. Customers must log in to the relevant account to view and apply the available credit at checkout.

When store credit is applied to an order, the redeemed amount will be deducted from the available credit balance. Any remaining balance may be used for future eligible purchases.

Store credit must be applied before completing checkout and cannot be added retrospectively to a confirmed order.

Orders paid in full or in part using store credit are final and are not eligible for any further exchange or return for change-of-mind, sizing, fit, colour preference or other non-defect reasons.

This restriction does not apply if the customer receives an incorrect or confirmed defective item, or where a remedy is otherwise required under applicable consumer protection laws.

Store credit is non-transferable and cannot be exchanged for cash.

If you experience any difficulty viewing or applying your store credit, please contact our customer service team before completing your order.


CUSTOMER SERVICE

If you need assistance, please contact our customer service team through one of the following channels:

Customer Service Hours
Monday–Friday, 10:00 AM–6:00 PM
Excluding public holidays

Please allow 1–2 working days for our team to respond. Messages received outside our customer service hours will be attended to on the next working day.