EXCHANGE & RETURN POLICY

We hope you are happy with your purchase. If you need to request a return, please review the following conditions before contacting us.


RETURN TIMEFRAME

Return requests must be submitted within the applicable timeframe below, calculated from the date the parcel is received by the customer or an authorised recipient:

  • West Malaysia : 5 working days
  • East Malaysia : 7 working days
  • International orders: 10 working days

Once your return request has been approved, the parcel must be shipped within the timeframe stated by our customer service team.

Requests submitted after the applicable timeframe may not be accepted.

Please contact us and wait for confirmation before returning any item.


RETURN ELIGIBILITY

To be eligible for a return, the item must be:

  • Unworn
  • Unwashed
  • Unaltered
  • In its original condition
  • Returned with all original tags and packaging intact

All returned items will be inspected before the return is approved and processed.

Items that do not meet the return conditions may be rejected and returned to the customer. Any delivery fee required to send a rejected item back to the customer will be borne by the customer.


NON-RETURNABLE ITEMS

The following items are not eligible for return or exchange unless an incorrect or confirmed defective item was received:

  • Sale or discounted items
  • Lingerie and other hygiene-sensitive items
  • Items purchased during flash sales or special promotional periods
  • Items purchased using festive, flash-sale or special promotional codes
  • Items purchased under New Special promotions where the discount applied to the item exceeds RM10

Bundle-sale and early-bird items may only be returned where otherwise eligible. Any reimbursement will be based on the amount actually paid after discounts, not the item’s original or current selling price.

Orders paid in full or in part using store credit are not eligible for any further return or exchange for change-of-mind, sizing, fit, colour preference or other non-defect reasons.

This restriction does not apply if the customer receives an incorrect or confirmed defective item, or where a remedy is otherwise required under applicable consumer protection laws.

The Company reserves the right to investigate any return or refund claim where intentional damage, misuse, alteration, or fraudulent conduct is reasonably suspected. Where sufficient evidence indicates that an item has been deliberately damaged or manipulated for the purpose of obtaining a return, refund, exchange, or other benefit, the Company reserves the right to reject the claim and take such further action, including legal action, as may be appropriate to protect the Company's legitimate interests.


NO DIRECT EXCHANGE

We currently do not provide manual or direct exchanges, including exchanges for a different design, colour or size.

Eligible standard returns will be reimbursed in the form of store credit. Customers may use the store credit to place a new order for their preferred item, subject to availability.

Store credit currently has no expiry date and will remain available until the full balance has been redeemed. The company reserves the right to revise the Store credit validity policy from time to time. Any changes to the validity period will be subject to the latest terms and effective date officially announced by the company.


RETURN SHIPPING & PROCESSING FEES

For standard customer-requested returns, return shipping fees will be borne by the customer.

If free shipping was provided for the original order, the following processing fee will be deducted from the Store Credit issued:

  • West Malaysia: RM5
  • East Malaysia: RM8

If a return request is rejected after inspection, any delivery fee required to send the item back to the customer will be borne by the customer.

Shipping fees paid for the original order are non-refundable unless the return is due to an incorrect or confirmed defective item.


INCORRECT OR DEFECTIVE ITEMS

We sincerely apologize if you receive an incorrect or potentially defective item.

In the case of a defect item, kindly email to littletickleteam@gmail.com or Instagram Direct Message within 5 working days. Any exchange / return requested after the timeframe will not be accepted.

Please contact us within the applicable return timeframe and provide:

  • Order number
  • The affected item’s name
  • A clear description of the issue
  • Clear photographs and videos showing the incorrect item or defect

Please wait for confirmation before returning the item. Our team will normally respond within 1–2 working days.

Once the issue has been verified, we will arrange an appropriate replacement where available.

For a eligible returns within Malaysia, we may arrange a complimentary door-to-door pickup through our appointed courier, subject to service availability. The pick up arrangement and available date will be confirmed by our customer service team.

All returned items must be unworn, unwashed, unaltered, and with all original tag intact.

Alternatively, if our team asks you to return the item using your own courier, the approved return shipping will be reimbursed up to:

  • West Malaysia: RM8
  • East Malaysia: RM18

If a replacement is unavailable, customers may choose either a refund to the original payment method or store credit with no expiry date, in accordance with our Payment Policy.

For international orders, return instructions and any approved postage reimbursement will be confirmed by our customer service team before the item is returned.

Please follow the return instructions provided by our team before sending the parcel.


ITEMS NOT NORMALLY CONSIDERED DEFECTIVE

The following minor variations are not normally considered defects where they do not materially affect the item’s appearance or use:

  • Loose threads that can be trimmed
  • Minor seam alignment variations
  • Variations in print or fabric placement
  • Slight, unobtrusive marks commonly found on light-coloured fabric
  • Minor differences between the product colour shown on screen and the actual item

Product colours may appear slightly different because of lighting, photography and individual screen settings.

Measurements may vary by approximately 0.5–0.75 inches due to the manufacturing and measuring process.

Damage caused by normal wear and tear, accidental damage, misuse, improper washing, storage or failure to follow the item’s care instructions is not eligible for return, exchange or reimbursement.

Each case will be assessed reasonably based on the item’s actual condition.


RETURN PROCEDURE

  1. Contact our customer service team before returning any item.

    Send us a message through Instagram Direct Message or email with:

    • Order number
    • The item(s) you wish to return
    • The reason for the return
    • Clear photographs and videos where applicable

  2. Wait for return confirmation.

    Our customer service team will review your request and confirm which item(s) are eligible for return. Please allow 1–2 working days for our team to respond.

    Please do not send the parcel before receiving confirmation and return instructions from our team. Unauthorised returns may be rejected or returned to the sender.

  3. Complete the Return Form.

    Once your return has been approved, complete the LITTLETICKLE Return Form with the required order and return details.

    Please include a completed copy of the Return Form inside the return parcel.

  4. Pack and send the parcel.

    Pack the approved item(s) securely to prevent damage or staining during transit.

    Send the parcel to the stated Return Address using a trackable courier service. Please keep the courier receipt until the return has been completed.

  5. Email the return information after shipping.

    After sending the parcel, email littletickleteam@gmail.com with the following information for our Return Department’s reference:

    • Order number
    • The completed Return Form
    • The courier company
    • The return tracking number
    • Recommended email subject:

    Return Request – Order #[Your Order Number]

  6. Return processing

    Please allow up to 1-4 working days for the return to be processed after the parcel has been received and inspected.

    Customers will be notified by email after the return has been approved and the applicable Store Credit or refund has been processed.


RETURN ADDRESS

LITTLETICKLE BOUTIQUE
46, Lorong Aman Jaya 2
Taman Aman Jaya
14000 Bukit Mertajam
Penang, Malaysia

Contact Number: +6011-5301 8819


REIMBURSEMENT METHOD

Eligible standard customer-requested returns will be reimbursed in the form of store credit.

The Store Credit amount will be based on the merchandise value actually paid after discounts.

Original shipping fees, return shipping fees and applicable processing fees will not be included unless the return is due to an incorrect or confirmed defective item.

Store credit does not expire and will remain available until the full balance has been redeemed.

Customers will be notified by email once the return has been finalized and the Store Credit has been issued.

Store credit may only be used for online purchases at littletickle.co and cannot be exchanged for cash.

If the order total exceeds the available Store Credit balance, the remaining amount must be paid using one of the payment methods available at checkout.

Refunds to the original payment method are only available where stated in this policy, our Payment Policy or where otherwise required under applicable consumer protection laws.

Please refer to our Payment Policy and Terms & Conditions for the complete Store Credit and reimbursement rules.


NEED HELP?

Customer Service Hours
Monday–Friday, 10:00 AM–6:00 PM
Excluding public holidays

Please provide your name, order number and a brief description of the issue.

Please allow 1–2 working days for our team to respond. Messages received outside our customer service hours will be attended to on the next working day.