ORDER PROCESSING

Orders will only be processed after payment has been successfully received and verified.

Our estimated order processing time is 1–2 working days. Working days are Monday to Friday, excluding public holidays.

Orders placed during weekends, public holidays, promotional periods or peak seasons may require additional processing time.

DELIVERY INFORMATION

Local deliveries within Malaysia are currently handled by Ninja Van.

Estimated delivery time after dispatch is:

• West Malaysia: 1–3 working days
• East Malaysia: 5–7 working days
• Singapore: 5–7 working days

Delivery times are estimates and may be affected by courier operations, shipping restrictions, peak periods, weather conditions or other circumstances beyond our reasonable control.

SHIPPING RATE 

The final shipping fee will be displayed at checkout before payment is completed.

Working days exclude Saturdays, Sundays and public holidays.

Free shipping is not applicable to orders using promotional codes or special promotional offers, unless otherwise stated.

DELIVERY ADDRESS & REDELIVERY

Please ensure that your full name, contact number and complete delivery address are entered correctly before completing checkout.

If you need to change your delivery information, please contact us as soon as possible. Address changes cannot be guaranteed after an order has been processed or dispatched.

If a parcel is returned because of incomplete or incorrect delivery information, an unsuccessful delivery attempt or failure to collect the parcel, an additional delivery fee may apply before redelivery can be arranged.

We will attempt to contact the customer using the contact information provided with the order if a parcel is returned to us.

Returned parcels that remain unclaimed for more than 12 months from the date of our first notification, despite reasonable attempts to contact the customer, may be disposed of or otherwise handled in accordance with applicable laws.

Any eligibility for reimbursement will be assessed based on the order status, applicable fees and applicable consumer protection laws.

PARCEL TRACKING

Tracking details will be sent to the email address provided during checkout once your parcel has been dispatched.

Please allow some time for the courier’s tracking system to update. If you notice an unusual delay or issue with the tracking information, please contact our customer service team for assistance.

BACKORDERS

Backorder items are not available for immediate delivery. The estimated arrival period will be stated in the relevant product description.

Backorder arrival dates are estimates and may change due to production delays, shipping disruptions, fabric availability, insufficient stock or other unforeseen circumstances.

By placing a backorder, customers acknowledge and accept the expected waiting period and the possibility of delays.

A confirmed backorder cannot be cancelled because of a change in the estimated arrival date or an unforeseen delay. Backorder delays do not qualify for a refund to the original payment method or reimbursement in store credit.

If LITTLETICKLE determines that a backorder cannot be fulfilled and cancels the order, customers may choose either a refund to the original payment method or store credit with no expiry date.

Orders containing both in-stock and backorder items will be shipped together after all items have arrived. Customers who wish to receive the in-stock items first may select split shipment at checkout, where available. Additional delivery charges will apply.

Please refer to our Terms & Conditions for the complete Backorder Policy and our Payment Policy for reimbursement information.

NEED HELP?

• WhatsApp: +6011-5301 8819
• Email: littletickleteam@gmail.com
• Instagram Direct Message: @littletickle.co

Customer Service Hours
Monday–Friday, 10:00 AM–6:00 PM
Excluding public holidays

Please allow 1–2 working days for our team to respond. Messages received outside our customer service hours will be attended to on the next working day.